Privacy Policy
Effective Date: 1 March 2026
This Privacy Policy explains how Kwik eMart collects, uses, stores, and protects personal data when you use our services as a customer, retailer, driver, or website visitor.
1. Information We Collect
- Identity and contact details (name, email, phone number, address).
- Account credentials and profile information.
- Order, payment, and transaction data.
- Device, browser, IP address, and technical usage data.
- Location data where required for delivery, mapping, and service optimization.
2. How We Use Your Information
- To provide, operate, and improve platform services.
- To process orders, deliveries, payments, and support requests.
- To verify accounts, reduce fraud, and secure the platform.
- To communicate service updates, transactional alerts, and relevant notices.
- To comply with legal and regulatory obligations.
3. Sharing and Disclosure
We may share information with retailers, drivers, payment processors, logistics providers, technology vendors, and legal authorities only as necessary for service delivery, fraud prevention, compliance, and lawful requests.
4. Data Retention
We retain personal data only for as long as needed for operational, contractual, legal, tax, and security purposes, after which data is deleted, anonymized, or archived according to policy.
5. Security
We apply administrative, technical, and organizational safeguards to protect data. While we use reasonable controls, no method of transmission or storage can be guaranteed as fully secure.
6. Cookies and Similar Technologies
Kwik eMart uses cookies and similar technologies to maintain sessions, analyze performance, personalize experience, and improve reliability. You can adjust browser settings to control cookie behavior.
7. Your Rights
- Access, correct, or update your personal data.
- Request deletion where legally permissible.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is consent-based.
8. International Transfers
If data is processed outside your country, we apply appropriate safeguards and contractual protections in accordance with applicable law.
9. Children and Minors
Our services are not intended for children below the legal minimum age in your jurisdiction. We do not knowingly collect personal data from children without proper legal basis.
10. Policy Updates
We may update this policy from time to time. Material changes will be communicated through the platform or other appropriate channels.
11. Contact
For privacy-related requests, contact Kwik eMart support through the official contact channels listed on the website.