Store privacy policy

1. Who this policy covers

This Store Privacy Policy applies to retailers, store owners, and authorised staff who access the Kwik E Mart retailer portal, APIs, or related partner tools. It explains what information we collect, why we use it, and your choices.

2. Information we collect

Depending on how you use our services, we may process:

• Account and business details — store name, trading details, contact names, email addresses, phone numbers, and login credentials (passwords are stored using secure hashing).
• Operational data — product listings, inventory, pricing, orders, fulfilment status, driver and picker assignments where applicable, and messages or notes you add in the platform.
• Technical data — IP address, device and browser type, approximate location derived from IP, and logs used for security and troubleshooting.
• Payment and payout information — as needed to process earnings, refunds, or charges, in line with our payment partners and applicable law.

3. How we use your information

We use this information to:

• Provide and improve the retailer dashboard, ordering, and delivery workflows;
• Authenticate users, prevent fraud, and protect the security of our systems;
• Communicate with you about your account, orders, service updates, and support;
• Meet legal, regulatory, and tax obligations;
• Analyse aggregated usage to improve performance and reliability (not to sell your personal data as a standalone product).

4. Legal bases (where applicable)

Where UK or EU GDPR applies, we rely on bases such as: performance of a contract with you, legitimate interests (running a secure marketplace, fraud prevention), legal obligation, and consent where we ask for it explicitly.

5. Sharing of information

We may share data with:

• Service providers who host, secure, analyse, or support our platform under strict contracts;
• Customers and logistics partners to the extent needed to fulfil orders (for example delivery address and order contents);
• Authorities when required by law or to protect rights and safety.

We do not sell your personal information in the conventional sense of selling lists to data brokers.

6. Retention

We keep retailer and order-related data for as long as your account is active and for a reasonable period afterwards for legal, tax, and dispute-resolution purposes, unless a longer period is required by law.

7. Security

We implement appropriate technical and organisational measures to protect data. No method of transmission over the internet is completely secure; please use strong passwords and protect your login details.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or port data. Contact us using the details below to exercise these rights.

9. Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the retailer services after changes means you accept the updated policy where permitted by law.

10. Contact

For privacy questions relating to your store account, please contact Kwik E Mart using the support or contact details provided in your admin or onboarding materials.